I have made a booking - what happens now?
Once your car hire booking has been confirmed an invoice will be emailed to the address that is on your account. Depending on the terms of your account, your car hire voucher will be emailed once payment has been received. This must be passed onto the client who in turn must present to the local car hire firm on collection of the vehicle.
What's included in the cost of my car hire?
All cars hired through Your Car Hire Limited are covered by Collision damage waiver, third party insurance, unlimited mileage, theft waiver, breakdown cover, airport fees and local taxes. Personal accident insurance isn’t covered but should be included in your client’s holiday insurance. Please ask them to check their policy.
Is the insurance on the car hire fully comprehensive?
Yes, each hire is covered by Collision damage waiver, this is the insurance which covers the hired vehicle. Also covered is third party insurance which covers a third party's vehicle in the event of an accident.
However, in some locations there may be an insurance excess. This amount varies depending on the size of the vehicle hired and is left by credit card imprint upon collection of the vehicle. Should the vehicle be damaged during the hire, the local supplier will assess the damage caused and may deduct this amount from the credit card. For clients who have taken out our Damage Excess Waiver or Super Damage Excess Waiver, this excess will be refunded back to the client by Your Car Hire Limited. Please see our Terms and Conditions for full details.
I need to cancel a car hire, what should I do now?
Please email email@example.com. All cancellations received outside of 48 hours of the pick up date and time will not be charged. Rentals cancelled within 48 hours of the pick up date and time will normally be charged 100% of the hire charge. No shows or cancellations made after the pick up date and time will be charged 100% of the hire charge. Please note that no refunds are issued for hires returned early.
How do I amend a booking?
Should you wish to amend a booking, please contact our Reservations department on 020 8680 8206. Please note that any changes may be on request and we will have to await confirmation from the local supplier before dispatching a new voucher to you.
We do not charge amendment fees.