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Deposits & Petrol
Most car hire companies require a deposit, which
varies by destination, to cover petrol in the
car and other charges incurred during the hire.
A valid major credit card must be used in most
locations and must be in the name of the lead
driver. Cars are normally supplied with a full
tank of fuel and must be returned full. However
this depends on each individual supplier, your
voucher will provide information relating to petrol
charges.
Drivers
Age
If you are under 25 or over 65 years of age, it
may still be possible to rent a car with Your
Car Hire PLC with a surcharge paid locally. Speak
to Reservations for details.
Additional
Drivers
Charges may apply for additional drivers in certain
locations, payable locally. Please refer our online
fact sheet or call reservations for further details.
Period Of
Hire/Daily Rate Calculation
Our prices are based on a full 7 day rental. In
most destinations, the minimum period of hire
is 3 consecutive days, however shorter durations
may be available in some locations, please check
with our reservations staff. In all cases except
the USA, for rentals of less than a week, the
daily rate is 1/5th of the weekly rate. For rentals
of over a week, additional days are charged at
1/7th of the weekly rate. Hire periods are calculated
on a 24 hour basis. After collection of the car,
extensions of the hire period will be charged
by the local car hire company at the local daily
rate (which may be considerably higher). It may
be possible to extend by calling the Your Car
Hire PLC UK Reservations Centre, who will endeavor
to make the extension to your rental at our low
pre-booked rates, however, we cannot always guarantee
this. Please note that missed return deadlines
will be charged locally. For daily rate calculation
of USA rentals, please check with our Reservations
Centre. Please note that no refunds will be made
for vehicles returned early.
Personal
Accident Insurance
This optional insurance may be covered by your
holiday insurance (check before you travel). If
you require PAI, it can be taken out locally on
collection of the hire car.
One Ways
One-way rentals must be confirmed in advanced
and may be subject to charges. Please see our
online fact sheet or speak to Reservations for
details.
Special
Requests
Child seats: these are mandatory in most countries and must be requested at the time of booking, however at Your Car Hire PLC, we cannot guarantee their availability and recommend that you take your own. Roof racks, ski racks, snow tyres and snow chains are available in many locations at an extra charge payable locally but must be requested in the UK. No guarantee can be made regarding special request availability.
Local Charges
The costs and conditions of all incidental items such as the special requests and extra drivers are subject to local tax.
Not included in the cost of your hire
Petrol, personal accident insurance, special request items and where applicable young driver surcharges and additional driver charges. All costs payable locally. Please note that there are some insurance exclusions.
Documentation
You must have your pre-paid car hire voucher to
collect a rental vehicle. On confirmation and
payment of the reservation an invoice and pre
paid voucher will be sent to you. No refunds are
provided for non-production of the pre-paid voucher.
We advise you keep all rental documentation for
28 days after returning home.
Driving
Licence
Drivers must produce a full driving license written
in the English Alphabet and held for at least
two years. Our reservations staff should be informed
at the time of booking of any endorsements on
the driver's license as in some cases, hire will
not be possible with certain types of endorsements.
No refunds will be given for rentals aborted due
to non-production of any driving license or non-
disclosed endorsements. Faxed or photocopied licenses
are not acceptable. US and Canadian licence holders
cannot rent vehicles in the US and Canada.
Vehicle
Type / Suitability
Your Car Hire PLC cannot guarantee a particular
model or make of vehicle. The vehicle on your
car hire voucher is for guidance only and we reserve
the right to substitute it with another similar
vehicle. If for any reason whatsoever, you are
not happy with the condition of your vehicle,
please inform the local car hire company immediately
and Your Car Hire PLC in writing within 28 days
of your return. Your Car Hire PLC cannot accept
any liability where this procedure is not followed.
Mechanical
difficulties/Accidents
In the event of any mechanical difficulties or
accident involving your rental vehicle, it is
imperative that details are reported to the local
car hire company straight away. You should also
notify the local police in the case of accidents
and a signed police report obtained. You should
also obtain full details of any third parties
involved. Authority to repair or replace a vehicle
must be obtained from the local car hire company
supplying your vehicle and whose name and address
appears on your voucher and rental agreement.
You should retain copies of all rental documentation
in the event that an insurance company becomes
involved. Compensation cannot be considered when
this procedure is not followed correctly.
If you are dissatisfied in any way with the standard
of the vehicle upon collection or during the rental,
you must report this to the car hire company immediately.
It is difficult for Your Car Hire PLC to assess
any issue raised made regarding the standard of
your rental on completion of hire.
Provision
of Vehicles
Please be aware car hire suppliers can refuse
to provide a vehicle to any customer who is, in
their opinion unfit to drive or does not meet
eligibility requirements. In such cases, your
contract with us becomes void and we will have
no further liability to you.
Driving
Restrictions
Restrictions may be applicable when crossing country
or state borders. Please advise our reservations
department at the time of booking if you plan
to drive out of the country of vehicle collection.
Charges may sometimes apply for additional insurance
and if so these are payable locally, but please
check for further information with our reservations
department.
Damage
Excess Waiver
With all our car rental partners, you’ll be required to leave a deposit when collecting your vehicle, to cover the Collision Damage Waiver excess. If the vehicle is damaged during your hire, this amount is retained by the local car hire company to cover the cost of repair. If, however, you have opted to take out our Damage Excess Waiver (DEW), you may not be liable for this excess and can reclaim it by obtaining an accident report form from our local supplier and sending a copy to Your Car Hire. The excess will be refunded in full less the charge paid for DEW.
In the event of a third party being involved and proved to be at fault and the correct procedure followed regarding accidents then the local car rental supplier will refund the Insurance Excess charged directly. Different countries have different procedures in these matters and each case will be
dealt with as per the laws of the country.
To reclaim the Insurance Excess in the case of an accident where the DEW
is included then you must send us the following items;
1. Holiday Car Invoice
2. Rental Agreement
3, Damage Invoice
4. Accident Report
5. Police Report (if available)
6. Customer Credit Card statement showing the transaction.
The excess will not be reimbursed in the following cases:
* damage incurred due to failure to comply with the rental conditions
* damage incurred due to driving under the influence of alcohol, drugs or medication
* loss of or damage to the car keys
* damage to the undercarriage and oil sump as well as wheels, glass and roof and interior of the car
* private objects that are stolen from the vehicle or damaged
* subsequent costs such as towing costs, hotel accommodation, phone costs etc.
• DEW is not available on some larger group
vehicles.
• DEW is not applicable to damage done to
tyres, windscreens and windows, the undercarriage,
the roof, the interior of the car, towing charges,
where the vehicle has been driven with undue care
and attention, on un-tarmacked roads, negligently
or if the driver has been under the influence
of drugs or alcohol. The cost of the excess will
not be waived in any of the above circumstances
and you may be liable for the full amount,
• DEW does not cover the loss or damage
of car keys and where replacements have to be
found, and any costs directly involved with the
theft of a vehicle.
• DEW does not cover 4X4 vehicles taken
off road.
• If paid for locally, DEW can cost up to
EUR20.00 per day. With Your Car Hire, the cost
is only £2.50 per day.
The contents of the car are usually covered under
a client’s own travel insurance. Please
check this before travelling.
In common with most car rental companies the insurance
cover offered by many of our suppliers does not
cover tyres, windscreens, the roof, the underside
and interior of the car and towing charges. You
may sometimes therefore be liable for damage to
these items. Contents of the car are normally
covered by clients normal travel insurance policies.
In the event that keys are lost or damaged, you
will be liable for the costs of obtaining a replacement.
Additional
Conditions Applicable in the USA Canada and Australia
As we utilise a number of different suppliers
in the USA, Canada and Australia, please call
our reservations centre who will be happy to go
through any special conditions applicable to the
supplier that your booking has been made with.
US and Canadian licence holders are not able to
hire cars in the US and Canada.
As of May 2004, a new Facility Charge has been
adopted by Miami International Airport and Las
Vegas International Airport. These fees are put
in place by the Government and are payable upon
arrival by cash or credit card. The charge at
Miami Airport has been set at $3.48 per day inc.
tax. Las Vegas Airport is set at $3.34 inc. tax
per day.
General
Conditions
All bookings are confirmed when full payment is
received and are subject to Your Car Hire’s
terms and conditions. No other terms, conditions
and warranties, expressed or implied by law, custom
and course of dealing shall form part of any contract
between Your Car Hire PLC and clients except for
those terms implied by law whose application is
mandatory.
The client acknowledges that in making a booking
with Your Car Hire PLC it does so only on the
basis of the material contained in the car hire
invoice/voucher. All other statements or representations
made by Your Car Hire PLC, its employees, or agents
are of no effect unless confirmed by us to the
client in writing.
Your Car Hire act as a broker for the hire companies
and a contract will be taken with the car hire
company supplying the car. Clients will then be
subject to the terms and conditions of that contract
and the laws of the country where the rental has
taken place.
Your Car Hire PLC accepts no responsibility for
and shall not be liable in respect of any loss,
damage, alterations, delays or changes arising
from, for example, civil strife, industrial dispute,
including air traffic control disputes, terrorist
activity, natural and nuclear disaster, fire or
adverse weather conditions, unavoidable technical
problems with transport, closure or congestion
of airports or ports, cancellation of scheduled
airlines and financial failure of airlines.
Your Car Hire PLC and the car hire supplier reserves
the right to levy any government increase in tax
or change in law, which results in additional
cost after the confirmation in the reservation.
Your Car Hire PLC liability to the client for
any loss, damage, injury or accident what so ever,
whether arising out of negligence, breach of contract,
or any other cause shall not exceed twice the
invoiced price of rental of the vehicle concerned
provided that nothing in this clause shall limit
Your Car Hire’s liability for death or personal
injury caused by its negligence.
Your Car Hire PLC will not be held responsible
for anyone driving under the influence of alcohol/drugs,
causing wilful damage, off road driving or driving
without due care and attention. The client will
indemnify Your Car Hire PLC against this in respect
of such claims.
The client is responsible for all parking and
driving violations.
Number of
passengers
All vehicles booked through Your Car Hire PLC
are insured for a maximum number of people. Your
Car Hire cannot accept responsibility where a
vehicle is not big enough to fit all passengers
and luggage on arrival if full details were not
given at the time of booking. In the interest
of safety, this number must not be exceeded and
the insurance on the vehicle will be invalidated.
Complaints
Your Car Hire PLC will endeavour to resolve complaints
within 28 days of receiving full details in writing,
however some complaints may take longer due to
the nature of the complaint.
Complaints can only be considered if received
by Your Car Hire plc within 180 days of the end
of the rental contract.
IMPORTANT
NOTICE!!
In case of theft, accident, or damage to the vehicle,
whatever the extent of damage, driver must give
a written statement to the drop off location,
otherwise he is considered totally responsible
for the damage. |
